Terms & Conditions

Payments

We do not accept cash from candidates. All payments must be processed through our secure online payment system.

Important Note: We request candidates not to pay in cash. If anyone requests a cash payment on our behalf, please inform us immediately at support@fdecertification.com.

Refund Policy

We do not offer refunds on our assessments or certifications. We ensure that all candidates are fully informed of the benefits and features of our platform before enrolling.

While we may inform candidates of any changes to assessment schedules or scenario content, such changes do not qualify for a refund.

Policy Rationale: Our team provides comprehensive information about all assessments, features, and benefits before enrollment to ensure you make an informed decision.

Complaints

If you face any issues with our platform, we are here to help. Please report your concerns to our support team at support@fdecertification.com.

Our team will respond to your complaint within 24-48 hours and work to resolve your issue promptly.

Privacy

Your data security is our top priority. All candidate data is encrypted using industry-standard security protocols. Your personal information will not be shared with any third parties outside our company. Only authorized team members have access to candidate data for legitimate business purposes.

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team. Read our full Privacy Policy for details.